WhatsApp Business with Multiple Users: Complete Guide
In today’s fast-paced digital landscape, WhatsApp Business has become a vital tool for customer communication. As your team grows, managing ,multiple user conversations can become complex. This guide shows you how to transform it into a multi-user powerhouse using the ChatsHero platform.
If you're a micro-enterprise, SME, or scaling startup, this guide will show you how to unlock automation, AI assistance, and cross-platform control — all with ChatsHero.
Option 1: WhatsApp Business App (Up to 5 Devices)
- 1 phone + 4 additional linked devices (maximum 5)
- Free-to-use features: greeting/away messages, quick replies, product catalog including multiple user.
If your team needs more flexibility, you can upgrade to WhatsApp Business Premium:
| Feature | WhatsApp Business | Business Premium |
|---|---|---|
| Max Devices | 5 | 10 |
| Name Linked Devices | ✅ | ✅ |
| Assign Chats to Team Members | ❌ | ✅ |
| View Which Agent Replied | ❌ | ✅ |
⚠️ Note: Premium is currently available only to Android users in selected countries.
Limitations of WhatsApp Business App
- None ability to assign or mark chats as resolved
- No way to ensure every inquiry has been answered
- No CRM, automation, or reporting integration
- All agents share full access — no permission control
- Inability to track team or agent performance
- Limited to manual operations
ChatsHero: Your All-in-One WhatsApp Business Platform for Teams
ChatsHero bridges the gap for growing businesses by providing a scalable, AI-enhanced WhatsApp Business experience — built for teams.
- Unified team inbox with role-based access
- Chat assignment and collaboration tools
- CRM integration with platforms like Hubspot & Salesforce
- Automation workflows & quick reply templates
- Performance tracking and analytics
Top 12 AI-Powered Features of ChatsHero
1 - AI Auto Reply: Smart responses using AI-generated or preset messages with multimedia support.
2 - AI Voice Recognition: Understands natural speech including Cantonese; converts to replies.
3 - AI Appointment Booking: Integrated with Cal.com; bookings with auto reminders via WhatsApp.
4 - AI Image Recognition: Recognizes ICs, receipts, and more. Useful for fintech/logistics.
5 - AI Auto Follow-Up: Tracks where conversations left off and resumes naturally.
6 - WhatsApp Broadcasting: Send bulk personalized messages without limitations.
7 - Sales Pipeline Management: View leads by stage; track and manage pipeline.
8 - CRM Auto Tagging: Tags users automatically based on their activity.
9 - Multi-Agent Team Inbox: Collaborate in one shared WhatsApp inbox with chat assignment & notes.
10 - 3rd Party Integrations: Connect with Google Sheets, Zapier, Shopify, Lalamove, and more.
11 - Facebook Comment Automation: Auto-reply to comments and push them to WhatsApp.
12 - Smart Analytics Dashboard: Monitor agent performance, response time, and contact history.
Getting Started with WhatsApp Business for Teams
For Small Teams:
- Use WhatsApp Business App (free)
- Link up to 5 devices
- Basic auto-replies and catalog features
For Growing Teams:
- Switch to ChatsHero
- Onboard unlimited agents
- Gain access to CRM, AI, automation, and analytics
Ready to Scale Your Customer Communication?
Don’t let limitations hold your business back. Whether you have 2 or 200 team members, ChatsHero gives you the power to scale, automate, and convert WhatsApp chats into real customer relationships.